For Pet Owners
What to expect on your arrival.
Everything we do is focused on quality which is not just about exceeding what you expect, but exceeding the standards we set for ourselves – and then finding ways to do better.
We also believe that integrity is non-negotiable. This means doing what is right, even when no one is looking.
At ACCESS, where people care for each other and take extraordinary pride in the role of helping animals heal, compassion comes naturally – so your pet is always in gentle and caring hands.
Lastly, we know that great service is more than a friendly greeting. It’s about accurate and timely updates, clean bathrooms, spending time with you, rising before dawn to check on your pet, and offering you cool water on hot days.
We look forward to assisting you.
Q & A
Below is a list of some of the most commonly asked questions – however, should your have more, providing you with clear answers is a matter of pride to us, so please don’t hesitate to ask. We’re here for you.
When your pet is sick or injured, treatment usually begins with your local veterinarian – a skilled and highly trained doctor. Occasionally, their patients (your pets) require specialized veterinary care. This is where ACCESS – Palm Beach County comes in. Advanced training, years of experience, and availability to cutting-edge technology, enables our doctors and support staff to provide a higher level of diagnosis evaluation, treatment and care for your pet than can be provided by a primary veterinarian.
A specialist is a veterinarian who has completed veterinary school, an internship, and a residency in a specialized area. All specialties require extensive examinations, and most require publications accepted into peer-reviewed journals. Terms that denote a specialist include Board-Certified, Specialist, Diplomate, and specialty names such as Criticalist, Surgeon, Cardiologist, Neurologist, Oncologist, Radiologist, etc.
No. We also have doctors trained in veterinary emergency care, and residency trained doctors, who work closely with our board-certified doctors.
Yes. Usually your primary veterinarian will call an ACCESS specialist to discuss your pet’s case. They may also transfer medical records, such as x-rays and existing treatment plans. As we consider our relationship with your primary veterinarian as part of the overall treatment plan for your pet, we keep your primary vet up to date on your pets’ results and progress with timely and accurate reporting.
Unfortunately for legal and practical reasons, without an examination, we cannot provide specific medical advice for your pet over the telephone. However, if you feel you have an emergency, please contact us and we’ll be happy to recommend a course of action.
We’d like that! Due to the COVID pandemic, we are limiting the number of people inside the building for everyone’s health and safety. We are following strict public health guidelines and will allow visits on a case by case basis for critically ill patients. Please contact us for more information.
We always endeavor to keep you regularly updated. If your pet has spent the evening with us, you are welcome to call for an update after 10 a.m. This allows our doctors to complete their ‘rounds’ and provide a most accurate status. Additionally, we may use texts and emails to communicate with you. Please ensure that you provide your correct contact information for timely updates.
